Our Mission

Legacybox helps people preserve and enjoy their most precious memories. We digitize old photos, videos, and audio, transforming physical media into organized digital collections that families can access, share, and cherish for generations. Beyond that, we're committed to creating an amazing work environment.  We're a fun, energetic team with a passion for exceptional customer and employee experiences.  Our vibrant, high-performance culture drives everything we do.

About the Role

As Head of People, you’ll be the architect of the Legacybox employee experience, shaping how our team grows, connects, and thrives as we evolve from a beloved digitization service into a comprehensive platform for preserving and sharing family memories. Partnering closely with our leadership team, you’ll define and scale the cultural foundations that make Legacybox not just a trusted brand for customers, but an exceptional place to work.

This role blends strategy and heart. You’ll build the systems, programs, and policies that support a high-performing, deeply engaged team. From talent development to employee storytelling, from feedback systems to compliance excellence, you’ll ensure every team member understands our mission and feels empowered to contribute to it.

Responsibilities

Culture Strategy & Employee Experience

• Design and lead high-impact employee engagement initiatives that foster connection, recognition, and purpose.
• Serve as a cultural ambassador, reinforcing our values through programs, processes, and everyday leadership.
• Partner with executives and managers to ensure our workplace experience is aligned, energizing, and mission-driven.
• Support a diverse and dynamic workforce comprised of 100+ production facility team members, a 25 person customer service team, and a corporate team operating both in-person and remotely.

Internal Communications & Alignment

• Develop and execute a dynamic internal communications strategy that promotes clarity, transparency, and shared momentum.
• Create structured opportunities for employees to connect with leadership, provide feedback, and stay informed about company direction.
• Craft messaging that explains not just what we’re doing, but why, bringing context and inspiration to company initiatives.
• Establish communication toolkits and channels that keep teams aligned as we scale.

Talent Development & Performance

• Build and refine performance management systems that encourage growth, accountability, and meaningful feedback.
• Partner with leadership to design career development pathways and growth programs that empower employees to thrive long term.
• Lead and oversee full-cycle recruitment strategies to attract, assess, and hire top-tier talent aligned with organizational goals and culture.
• Champion coaching and feedback practices that elevate both individual and team performance.
• Lead proactive conflict resolution and employee relations processes with fairness, empathy, and integrity.

People Operations & Compliance

• Oversee HR policies, compliance, and best practices to ensure a supportive, legally sound work environment.
• Continuously improve HR systems, processes, and tools to keep pace with organizational growth.
• Implement effective talent attraction and retention strategies aligned with our culture and values.
• Build, track and continuously improve the company's eNPS to measure engagement and strengthen employee advocacy.
• Track and report on key metrics including engagement, retention, performance and eNPS to drive informed decision-making.

What Success Looks Like

• A thriving, clearly articulated culture that attracts and retains top talent.
• Employees feel heard, supported, and connected to Legacybox’s mission and strategy.
• Scalable systems that balance humanity with operational excellence.
• Strong engagement, retention and rising eNPS scores that reflect a healthy, high-performing organization.

About You

You’re a strategic leader who believes culture is built intentionally, not accidentally. You combine emotional intelligence with operational rigor and understand that a great employee experience is both inspiring and structured. You’re energized by building systems that help people grow, and you know how to communicate with clarity and heart.

• 5-8 years of Human Resources leadership experience, ideally within growing mid-sized organizations (100–500 employees).
• Proven experience building employee programs, engagement strategies, and internal communications frameworks.
• Deep understanding of employment laws, HR best practices, and employee experience trends.
• Strong interpersonal and relationship-building skills, with the ability to coach leaders and influence across functions.
• Data-driven mindset with experience tracking and leveraging metrics to improve outcomes.
• Highly organized, proactive, and comfortable operating in both strategic and hands-on capacities.

Extra Credit

• Experience with HRIS and recruiting platforms such as ADP or JazzHR.
• Background building high-energy, values-driven cultures in fast-growing organizations.
• Experience leading HR initiatives in companies navigating digital transformation or product expansion.

Benefits

• Full-time, in-office role based in Chattanooga TN
• Competitive pay based on experience.
• Medical, dental, vision, HSA, and short-term disability (30-day waiting period).
• Free 24/7 medical care via TextCare (no waiting period).
• 401(k) eligibility with employer match (6-month waiting period).
• Competitive vacation policy

Legacybox is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive and vibrant work environment for all employees.